Welcome to the website operated by Ignition Technology LTD (“Ignition Technology”, “we”, “us”, or “our”). We recognise that privacy matters—especially when organisations share information about systems, users, and security as part of technology consulting, managed services, and delivery engagements. This policy explains how we handle personal data in connection with our site and the professional services described on it (collectively, the “Services”).
By using the site, you acknowledge this policy. If you do not agree, please discontinue use and contact us using the details at the end of this page.
Personally identifiable information
“Personally identifiable information” means information that identifies, or can reasonably be linked to, a living individual—such as name, work email, telephone number, job title, employer, billing details, and IP address where it is associated with an identifiable person. It can also include credentials or access tokens you provide so we can deliver agreed work (for example, administrative access to a tenant you control). Aggregated or de-identified data that cannot reasonably identify an individual is not treated as personally identifiable information.
What we collect
We collect basic technical information from all visitors (such as browser type, device category, and general usage signals) to operate and secure the site. If you submit an enquiry, register for content, or contract Services, we may collect contact details, organisation information, procurement references, and the substance of your request. Where relevant to a statement of work, we may also process information about your IT environment, incidents, configurations, and support tickets—always limited to what is necessary to deliver the Services you request.
How we use information
We use personally identifiable information to respond to enquiries, prepare proposals, perform contracted delivery (including project management, engineering, and support), invoice and collect payment, comply with law, and improve our internal processes. We may send operational notices (for example, maintenance windows or policy updates) and, where permitted, relevant information about Ignition Technology capabilities. You can opt out of non-essential marketing communications at any time by using the unsubscribe mechanism in an email or by writing to [email protected].
Storage, security, and retention
Ignition Technology applies administrative, technical, and physical safeguards appropriate to the nature of the data we process—including access controls, encryption where suitable, secure collaboration tooling, and staff training. Retention periods depend on the purpose: for example, contractual records may be retained for the life of the agreement plus a reasonable period thereafter for legal, tax, and dispute-resolution purposes. Client production data is handled only as instructed and in line with contractual terms.
Sharing and subprocessors
We do not sell personal data. We may share information with employees and contractors who need it to perform Services under confidentiality obligations, and with trusted service providers (such as cloud hosting, ticketing, or communications platforms) who process data on our instructions. We may disclose information if required by law, regulation, court order, or to protect the rights, safety, and security of Ignition Technology, our clients, and the public.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing, and to lodge a complaint with a supervisory authority. To exercise rights, contact us at [email protected] or by post to Ignition Technology LTD, Cody Technology Park, Old Ively Road, Farnborough, England, GU14 0LX. We will respond within a reasonable timeframe and may need to verify your identity.
Cookies and similar technologies
We may use cookies and similar technologies to remember preferences, maintain session security, measure site performance, and understand aggregate traffic patterns. You can control cookies through your browser settings; disabling certain cookies may limit functionality.
International transfers
Where data is transferred outside the United Kingdom or European Economic Area, we implement appropriate safeguards (such as standard contractual clauses) where required by applicable law.
Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated effective date where appropriate. Continued use of the site after changes constitutes acceptance of the revised policy, except where consent is required by law.